Frequently Asked Questions

Everything you need to know about your RIER experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on customs processing.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to initiate a request.

Where are RIER products manufactured?

Quality is our priority. Our collections are ethically crafted in boutique workshops across Italy and France, using premium, sustainably sourced materials.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive an automated email containing your tracking number and a link to follow your package's journey.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.